Refund policy

Because plants are perishable, the standard 14-day cooling-off period under the Consumer Contracts Regulations 2013 does not apply. Instead, we offer a 1-day return window from the date of delivery.

If you notice any issues with your plants, please contact us within 24 hours of delivery and provide clear photographs so we can assist you promptly.

Plants must be returned in their original condition, ideally using the same courier service. Return shipping costs are your responsibility unless the item is confirmed as faulty or not as described.

For non-living items (e.g. tools, compost, accessories), you may return your order within 14 days of delivery, provided the products are unused and in their original packaging. Return shipping costs remain the customer’s responsibility.

To start a return, you can contact us at info@hedgingsupplies.co.uk. Please note that returns will need to be sent to the following address: Hedging Supplies Ltd, 84 Melton Road, Barrow upon Soar, LE12 8NX. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hedgingsupplies.co.uk.